Manager HR Service Delivery
We are currently undergoing an HR transformation, shifting from an operational way of working towards a strategic and pro-active approach. By developing and executing the HR service delivery strategy, the Manager HR Service Delivery is one of the driving forces behind this transformation. They are part of the HR Leadership Team and lead a team of digital and process experts who develop the digital HR service model, based on a click-call-face strategy. Additionally, the Manager HR Service Delivery functionally leads the HR Service Advisors in the countries.
What is your role?
The Manager HR Service Delivery has frequent interactions with HR Managers in the countries to improve local practices, introduce global standards and develop HR service capabilities. They engage with the countries to make sure the click-call-face service model is implemented, supporting systems are consistently used and overall data quality and reporting capabilities are improved. The further adaptation of the HR IT suite Workday in HR’s way of working and through user self-service capabilities is one of the most important aspects of their responsibilities.
Who are you?
The Manager HR Service Delivery delivers a future-proof digital HR service delivery model, leveraging the latest trends in technology and customer service. They create end-to-end HR processes and streamlined employee journeys. The Manager HR Service Delivery takes Kramp’s HR processes to the next level and contributes to the overall advancement of HR services and capabilities.
What are our requirements?
- 5+ years of work experience
- Master’s degree in e.g. HRM, business, customer services or IT
- HR transformation and digitization
- Process design, continuous improvement and employee lifecycle
- Ideally, experience in HR Shared Services
What do we offer?
We are an ambitions, fast growing and financially sound organisation. Therefore you can expect a few important things from us. We value personal development. We don’t just say this, but we also live up to it. For example with a personal training budget and the Anjo Foundation.
- A market-based salary
- Profit sharing bonus
- Travel allowance
- 37 holiday days
- Possibility to work from home
- Easy to reach: no traffic jams
- Laptop and phone
- Permanent contract
Who are we?
Johan Kramp started in 1951 from his garage in Varsseveld. When cycling he crossed borders to Germany: the beginning of the international millions company we are nowadays. We still follow the principles of Johan Kramp, but in time of today. Thanks to our ambitions we are active throughout Europe: a leading position in the agricultural market for parts. We heavily invest in E-Business and innovations. Our aim is to make it easy for our customers to run their business.
Working at Kramp means working with over 3000 international colleagues and despite our size we have retained our strong family culture. The people at Kramp are enthusiastic, professional and involved. We speak our customers’ language, understand their challenges and earn their trust to exceed their expectations. We think and actively work alongside them to provide a service second to none. Our promise “It’s that easy” is embedded in our culture and DNA.
Do you want to join our team? Do you have a question about this vacancy?
We work with Top of Minds to fill this vacancy. To express your interest, contact Vivian Linker at Vivian.Linker@topofminds.com