Customer Specialist

#REQ0010731

For further development of Kramp business in Hungary we are looking for:

Customer Specialist (Location: Budapest)

What is your role?

The Customer Specialist (CS) is focused on serving  the customer with the contribution to a long lasting relationship and supports the systematic approach of value focused selling for the realization of the commercial plans. The aim is to control all activities to achieve profit maximization in the sales territory. The CS is (in close cooperation with the Account Manager) responsible for the development and evaluation of the customer base.
The CS is the central contact person to the customer and needs to represent our core value of Customer First completely. 
The CS is required to reach the above by assisting the customer over phone or other relevant systems, that Kramp provides.

Your responsibility:
1.    Customer Calls
•    Handling all incoming (non-technical) customer questions about products, services, orders and complaints, objections, requests for quotations, questions on invoices, etc. by telephone, mail, social media, etc. 
•    Deal with questions in a proactive way by understanding the questions, the situation and be mindful of the customer's perspective
•    Kindness and Customer Satisfaction is an absolute must
2.    Proactive ‘commercial’ sales by phone 
•    Follow up on  quotations  of the Account Managers 
•    Initiate follow up calls with customers who have not bought for a while
•    Direct sales to smaller customers not visited by the Account Managers
•    Create leads that will be followed up by the Account Managers
•    Support Campaigns and promotions over phone
3.    Follow up in a constructive way 
•    Help customers to use our facilities in the right way (Webshop)
•    Transfer all technical questions and ‘non focus’ customers to the right colleagues 
•    Carry out all administrative tasks, like quotations, order/return processing, data entry/maintenance, maintaining discounts/prices, create reports, etc. with priorisation on focus clients
4.   Cooperating with the Account Manager 
•    Making business and territory plans for specific markets and sharing customer related information with a clear division of tasks.
5.  Cooperating with customers, other disciplines and departments within the Kramp Group  
•    Exchanging knowledge and information
•    Promoting campaigns
6.    Build value focused relationships with customers
•    Ensure and increase customer satisfaction and create opportunities for Kramp
•    Apply the right service levels to customers (distinguish focus and non-focus customers, quotations, etc.)
•    Communication with customers through active use of social networks for professional purposes

7.   Webshop:
•    Excellent Webshop Knowledge, increasing knowledge through independent development, including actively looking for information.  Training customers on how to use the webshop and presenting the benefits of using the webshop to customers.
8.   Being able to explain all Kramp Services (e.g.: EDI, Scan to order, etc)
9.  Ensure a fast and efficient way of working 
•    Proper use of phone, systems and applications
•    In line with procedures, commercial processes and guidelines
10.  Realizing relevant KPIs
11.  Regular documentation of customer contacts and derived information in the appropriate system

Who are you?

•    Secondary vocational in a commercial/technical area
•    Good product and market knowledge of the product groups.
•    Good knowledge of MS Office and affinity with other software programs
•    Native speaker
•    Time management skills
•    Outstanding communication skills written and spoken
•    Good level in written and spoken English
•    Friendly and binding nature
•    Solution-oriented, efficient and ability to work independently
•    Willingness to take responsibility
•    Resilient and self-motivated

What do we offer?

  • work in modern, digitalized and international environment

  • unlimited contract

  • hybrid working

  • training and structured onboarding plan

  • clear development path

  • cafeteria after probation period

  • Profit Share Bonus

Who are we?

Johan Kramp started in 1951 from his garage in Varsseveld. When cycling he crossed borders to Germany: the beginning of the international millions company we are nowadays. We still follow the principles of Johan Kramp, but in time of today. Thanks to our ambitions, we are active throughout Europe: a leading position in the agricultural market for parts. We heavily invest in E-Business and innovations. Our aim is to make it easy for our customers to run their business.

Working at Kramp means working with more than 3.000 international colleagues. Despite our size, we retained our family culture. Colleagues describe our culture as warm, friendly and informal. Entrepreneurship is in our DNA, but it's allowed to make mistakes. Trust and responsibility is what our colleagues value in Kramp as their employer.

Procedure 
If you are interested in this role and meet our requirements, we would like to meet you! Please use the application button and send your CV (in English). 

Contact 
We cooperate with Hill International for that vacancy. Should you have any questions you may contact Nóra Mészáros  nora.meszaros@hill-international.com


 


 

Kecskemét (HU)