Customer Service Manager
Our Internal Sales Department is key to create a high customer satisfaction rate.
Being responsible to work efficiently and effectively on daily business operations, ensuring a clear and open communication and stimulating the realization of our core values, through policies, commercial business plans and clear objectives, the Customer Service Manager has direct impact on the motivation of the team and the outcome of set key results. You will be responsible for budget planning and managing operational performance for a team of more than 50 employees.
What is your role?
In collaboration with our Global Customer Service Team you are empowered to move forward: our staff, our customers and Kramp!
Your specific tasks include:
Translating the company strategy into concrete operational plans and actions, setting objectives, getting agreements on plans, monitoring and ensuring the realization of plans
Supporting, monitoring and challenging the account plans and agreeing with the internal team members on customer growth strategies
Coordination of effective and efficient internal processes, such as management of all customer channels and monitoring all administrative tasks
Ensure effectiveness in line with procedures, commercial processes and guidelines
Effective Communication and networking with internal and external stakeholders as well as cooperation with the Global Customer Service team and the Austrian and Swiss market.
Initiating and participating in local and international sales and customer service projects
Setting, monitoring and achieving KPI's, such as efficiency, first time resolution and customer satisfaction goals
In the position of a manager, you are responsible for the development of your team as well:
Running performance meetings, appraisals and coaching sessions with each Internal Sales Team member
Supporting, steering, coaching and monitoring the Internal sales team, as well as supporting other sales departments
Identifying talents and continuously driving the development of the sales force within his responsibility
Accompanying change processes
Who are you?
Bachelor degree in Business and Economics or equivalent vocational or additional training.
Several years of experience in sales in an international context, preferrably in the field of cutomer service
Experienced in leading and developing a team
Deep understanding of markets and customer’s environment and challenges, as well as sales processes
Solution oriented, creative and self-reflective
Preferably experience with key Customer Service communication platforms
Willingness to learn and adapt to change
Fluent in written and spoken German (C2) and English (C2)
What do we offer?
Inclusive culture with lots of opportunities for growth
Profit sharing bonus
30 vacation days a year
Flexible working (working remotely 60/40)
Laptop, iPad and phone
Who are we?
Johan Kramp started in 1951 from his garage in Varsseveld. When cycling he crossed borders to Germany: the beginning of the international millions company we are nowadays. We still follow the principles of Johan Kramp, but in time of today. Thanks to our ambitions we are active throughout Europe: a leading position in the agricultural market for parts. We heavily invest in E-Business and innovations. Our aim is to make it easy for our customers to run their business.
Working at Kramp means working with over 3000 international colleagues and despite our size we have retained our strong family culture. The people at Kramp are enthusiastic, professional and involved. We speak our customers’ language, understand their challenges and earn their trust to exceed their expectations. We think and actively work alongside them to provide a service second to none. Our promise “It’s that easy” is embedded in our culture and DNA.
Do you want to join our team? Send your application through the apply button below.
Do you have a question about this vacancy? Please don’t hesitate to contact Christina Herold-Klinger (Corporate Recruiter).
Location Strullendorf (Germany)Strullendorf (DE)