Service Desk Logistics Administrator

#REQ0009784

The Servce Desk Logistic Administrator is responsible for administrating and follow-up of customer deliveries. He/she monitors the status of deliveries and takes actions where required to improve our customers experience. The SDL will report to the Logistic Director.

You will:

Monitor daily reports related to logistics and distribution performance

Pro-actively act on defects according to  Kramp standards

Handle customers complaints pro-activly Handle redelivery / return of the products

Claims the lost or damages at the carrier

Handling different kinds of administration tasks according Kramp quality standards

Monitor performance of internal logistics and distribution companies

Realizing relevant KPI's

Who are you?

Requirements:

  • Bacherlor degree or secondary vocational education with customer service experience
  • Basic knowledge of service desk/customer service processes and procedures
  • Experience in logistic environment is a plus
  • Knowledge of English language
  • Able to collaborate with multiple internal and external partners
  • Good communication skills

What do we offer?

  • A market-based salary
  • 23 holiday days
  • Laptop and phone

Who we are:

Johan Kramp started in 1951 from his garage in Varsseveld. When cycling he crossed borders to Germany: the beginning of the international millions company we are nowadays. We still follow the principles of Johan Kramp, but in time of today. Thanks to our ambitions we are active throughout Europe: a leading position in the agricultural market for parts. We heavily invest in E-Business and innovations. Our aim is to make it easy for our customers to run their business.

Working at Kramp means working with more than 3.000 international colleagues. Despite our size, we retained our family culture. Colleagues describe our culture as warm, friendly and informal. Entrepreneurship is in our DNA, but it's allowed to make mistakes. Trust and responsibility is what our colleagues value in Kramp as their employer.

Madrid (ES)