QHSE Team Manager
Team Manager QHSE
You will have responsibility for Managing the Quality, Health & Safety and Environment team which consists of 4 members of staff. You will be the UK expert in Health & Safety regulations, Lean, 5S and customer service. You will strive to continually implement ways of enhancing our internal processes and customer experience.
Areas of accountability
To manage the day to day performance and provide direction to the QHSE Team in line with our KPIs
To act as the main point of contact and provide direction and guidance on matters relating to H&S, Quality, Complaints, Continuous Improvements and Transport
To ensure that all complaints, warranties and courrier issues are handled efficiently and in line with our internal KPIs
To work cross functionally in reducing complaints, assessing root causes and proposing forward thinking solutions to improve and enhance our customer experience
To work in collaboration with the Logistics management team in the implementation, monitoring and reporting of any process improvement measures through the monitoring of all logistics activities
To be the expert on all H&S matters and develop and embed a culture where safety is paramount. To advise management on safety matters and ensure that all managers and employees take responsibility and comply with safety legislation (including Dangerous Goods and Cargo Compliance).
To ensure that all records and policies are complete and up to date including staff training records
To monitor the service level of our courriers and to be accountable for the efficient transportation and distribution of our products and continually strive to improve our customer experience.
To be the point of escalation on all transport matters.
To develop, implement and monitor our 5S, visual management and lean methodology for our site to ensure optimal process performance
To coach and support the team to deliver enhanced customer experience and to carry out staff appraisals in line with the Performance Cycle
- Customer focus
- Connective Leadership
- 5S and Lean
- H&S qualifications
- Influencing skills
- An investigative mind, focused on finding remedial actions and solutions
- Problem solving