Customer / Product Specialist


For further development of Kramp business in Croatia we are looking for:

Customer / Product Specialist

The Customer / Product Specialist is focused on serving  the customer with the contribution to a long lasting relationship and supports the systematic approach of value focused selling for the realization of the commercial plans. The aim is to control all activities to achieve profit maximization in the sales territory. The Customer / Product Specialist in close cooperation with the Account Manager is responsible for the development and evaluation of the customer base, is the central contact person to the customer and needs to represent our core value of Customer First completely. 

Main Responsibilities

1.    Implementation of the sales strategy in the Internal Sales Department.
2.    Customer Calls
•    Handling all incoming (non-technical) customer questions about products, services, orders and complaints, objections, requests for quotations, questions on invoices, etc. by telephone, mail, social media, etc. 
•    Deal with questions in a proactive way by understanding the questions, the situation and be mindful of the customer's perspective
•    Kindness and Customer Satisfaction is an absolute must
3.    Proactive ‘commercial’ sales by phone 
•    Follow up on  quotations  of the Account Managers 
•    Initiate follow up calls with customers who have not bought for a while
•    Direct sales to smaller customers not visited by the Account Managers
•    Create leads that will be followed up by the Account Managers
•    Support Campaigns and promotions over phone
4.    Follow up in a constructive way 
•    Help customers to use our facilities in the right way (Webshop)
•    Transfer all technical questions and ‘non focus’ customers to the right colleagues 
•    Carry out all administrative tasks, like quotations, order/return processing, data entry/maintenance, maintaining discounts/prices, create reports, etc. with priorisation on focus clients
5.    Cooperating with the Account Manager 
•    Making business and territory plans for specific markets and sharing customer related information with a clear division of tasks.
6.    Cooperating with customers, other disciplines and departments within the Kramp Group  
•    Exchanging knowledge and information
•    Promoting campaigns
7.    Build value focused relationships with customers
•    Ensure and increase customer satisfaction and create opportunities for Kramp
•    Apply the right service levels to customers (distinguish focus and non-focus customers, quotations, etc.)
•    Communication with customers through active use of social networks for professional purposes

Job requirements:

  • Relevant experience and / or knowledge, preferably in customer service / technical / commercial area

  • Good knowledge of MS Office and affinity with other software programs

  • Time management skills

  • Outstanding communication skills written and spoken

  • Solution-oriented, efficient and ability to work independently

  • Willingness to take responsibility

  • Resilient and self-motivated

  • Commercial awareness

  • Can do and flexible attitude/going the extra mile

  • Team work

Sounds interesting?

Please apply, send us your application or contact 


Zagreb (HR)