Customer Service Specialist

• Are you passionate about delivering exceptional customer experience and building lasting partnerships?
• Do you enjoy being in a fast-paced dynamic environment?
• Do you have an outgoing personality, with the ability to build professional relationships with colleagues and customers?
• Are you self-motivated, pro-active, team oriented, and innovative?

If yes, we have the perfect role for you! Our Customer Service Department is key to creating the highest standards of customer satisfaction.

Position: Customer Service Specialist
Location: Bucharest

Hours: Monday to Friday 40 hours

What is your role?
As a Customer Service Specialist, you'll be the front line for customer inquiries, managing orders, and enhancing sales alongside our customer managers. You'll handle everything from answering queries and resolving complaints to providing quotes and ensuring seamless order processing. Your role will also involve participating in customer visits, events, and offering e-commerce training.

Your specific tasks include:  

• Provide comprehensive telephone support and service, addressing non-technical questions and concerns.
• Actively nurture and strengthen customer relationships to drive satisfaction and loyalty.
• Execute sales strategies effectively through proactive telephone engagement.
• Collaborate closely with Account Managers to ensure a unified approach to customer management.
• Contribute to internal sales processes such as inquiries, quotes, and follow-ups.
• Collaborate with colleagues in developing business, process and tools  in order to increase our efficiency and quality in customer service across SEE countries.

Who are you?

• Ideally educated in a commercial or technical field.
• A strong customer service orientation with previous experience in internal sales.
• Excellent time management, communication, and negotiation skills.
• Proficiency in computer applications (Outlook, Word, Excel) and ideally CRM software.
• Fluent in Romanian, English, Bulgarian.

What do we offer?

We are an ambitious, fast-growing and financially sound organization. You can obviously expect: 

• Competitive salary
• Inclusive culture with lots of opportunities for growth
• Profit sharing bonus
• Hybrid model (3 office days, 2 home office)
• 21 days paid annual leave per year
• Private medical insurance (Regina Maria)
• Meal tickets, 40 ron per working day
• Birthday bonus
• Access to free personal development courses

Do you want to join us?
In case you feel challenged by the above role description and requirements, we are interested in meeting you! Please use the application button and send your CV and motivation letter.

If you do not fully meet all requirements for this role, and you think you would be a good match for us, please apply and convince us.

Do you have a question about this role? Please don’t hesitate to contact Patrycja Bąk (Talent Acquisition Specialist)
E: patrycja.bak@kramp.com

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About Kramp

At Kramp, we make it easy for farmers and dealers to keep going. With over 500,000 products, digital solutions, and a strong local presence, we’re Europe’s number one agricultural wholesaler — and growing fast.

Join us and shape the future of pricing at Kramp.
🌱 Your journey of growth and impact starts here.

Bucharest (RO)